Customer Insights

Bespoke insights capabilities that provide the coveted key to customer engagement.

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Integrations Include:

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Provide what your customers want today, and prepare for their needs tomorrow

ML/AI-Driven Engagement Model

Segmentation

Engagement Trending & Predictive Actions

ML/AI-Driven Engagement Model

A modern tool for when you want true engagement predictions

Unlock powerful customer insights with our ML/AI-driven engagement model. Using world-class data science tools and techniques, we’ve developed a proprietary model to value each customer based on who is most engaged with your FI and how they engage on a regular basis.

Segmentation

Engagement-based models for perfectly-timed marketing

Our segmentation model determines pockets of customers based on their engagement patterns. These are gold to marketing teams as they constantly search for ways to target the right customers through the right channel with the right message at the right time.

Ditch the crystal ball with these advanced predictive tools

Watch the trends in your customers’ engagement over time and maximize your onboarding campaigns, deliver next-best-product offers, and identify early attrition warnings that your teams can be proactive – instead of reactive – to retain and enhance customer relationships.

Profitability at the most granular level

Don’t assume profitability based on “averages of averages”. Connect to your data at the most granular level including interchange on transactions and interest spreads on individual products.

CUSTOMERS INSIGHTS

Powerful ML/AI-driven engagement,

segmentation, and predictive actions

Definition Customization

Definition Customization documents fully integrated into the solution and design to ensure your team knows exactly how all fields move from source to the data warehouse to the dashboards and reports.

Advanced Lakehouse Monitoring

Advanced Lakehouse Monitoring documents fully integrated into the solution and design to ensure your team knows exactly how all fields move from source to the data warehouse to the dashboards and reports.

75 integrations and counting

We currently support over 75 integrations – even the ones that other data analytics providers won’t touch. Our integrations incorporate leading credit union and bank solutions, like consumer loan and mortgage originations, digital banking, CRM/MRM, third-party data vendors, and more.

Advanced insights out of the box

With over 250 visualizations available out of the box, day one of Gemineye gives your team – technical and non-technical alike – an immense number of reports and dashboards to consume.

Unlimited potential

Thousands of fields in our Gemineye Lakehouse coupled with thousands of measures gives your teams a nearly unlimited number of ways to slice and dice your data for maximum effectiveness and usefulness.

All roads lead to list generation

All aspects of the Gemineye Lakehouse give you the ability to generate lists directly out of your filtered dashboards and visualizations. When it comes to customer communication, the analysis is just as easy as loading these lists and files into your marketing tools and email engines.

Hear from Our Clients

Gemineye distinguished themselves through a highly collaborative approach, demonstrating the mindset of a strategic partner rather than a traditional vendor. Their deep expertise in working with financial institutions and the data platforms we rely on has enabled a seamless implementation, supported by thoughtful guidance at every stage.

Sameer Barua

Director of Data Analytics at DFCU

Advanced insights out of the box